Returns & Exchanges

Document updated: February 15, 2026

If you are not entirely satisfied with a MyGlobalFlowers purchase for any reason, please refer to our return, refund, and exchange policies below for purchases made on MyGlobalFlowers.co.uk.

Can I cancel the order?

You can cancel the order for any reason before it is moved to the status "Bouquet is assembling". The funds will be refunded to you in full. If the order has already been moved by the Contractor to the status "Submitted for delivery", you can return the goods.

What items can be returned

You can return almost all goods, except for the following list.

The following types of goods cannot be returned:

• Proper quality food products;
• Balloons;
• Perfumes and cosmetics;
• Goods and flowers of proper quality;
• Products with individual characteristics of proper quality. For example, you cannot return an engraved wallet or a bespoke piece of jewellery.

Can I return a flower arrangement or a bouquet?

We consider such goods non-refundable, but MyGlobalFlowers provides the opportunity to replace the delivered flowers.

In case you are unhappy with any item, please email us at uk@myglobalflowers.co.uk within 24 hours after delivery and include a replacement request and a photo of the product.

How to return the product?

Get in touch with customer support by calling +442045773804 or emailing uk@myglobalflowers.co.uk. Managers will respond to any inquiries you have and, if needed, will provide you with a return goods application. 

Do you have any questions? Contact us uk@myglobalflowers.co.uk