Returns, Refunds & Bouquet Replacement

Our Return and Replacement Policy

At MyGlobalFlowers, we want every order to arrive fresh, beautiful, and right for the occasion. If something goes wrong, our team is ready to help.

Flowers are delicate, and a successful delivery can depend on many factors, including product availability, recipient details, address accuracy, and local delivery conditions. That is why every request is reviewed on an individual basis.

This page explains when you can cancel an order, which items are eligible for return, and how to request a bouquet replacement if there is an issue with the flowers you received.

Can I Cancel My Order?

You may cancel your order for any reason before it moves to "Being prepared" status. If you do, the full amount will be returned to you.

What Items Can Be Returned?

Most items can be returned, with the exception of certain categories that are not eligible. Items that cannot be returned include:

• food products of proper quality;
• balloons;
• perfumes and cosmetics;
• goods and flowers of proper quality;
• products with individual characteristics of proper quality, such as engraved or custom-made items.

If you are unsure whether your item is eligible for return, please get in touch with our support team. We will review your request and explain what options are available.

Can I Return a Flower Arrangement or Bouquet?

Flower arrangements and bouquets are generally non-refundable, as flowers are delicate and perishable by nature.

However, if you are not satisfied with the flowers you received, MyGlobalFlowers gives you the opportunity to request a replacement.

To request a replacement, please email us at uk@myglobalflowers.co.uk within 24 hours of delivery and attach a clear photo of the delivered bouquet or product.

When Can You Request a Bouquet Replacement?

A bouquet replacement request may be made in the following situations:

• the flowers arrived damaged, wilted, or less fresh than expected;
• there was a delivery issue that seriously affected your order.

You may also ask us to review your order if the bouquet arrived too late for the occasion to have the intended impact, particularly if timing details were included in the order comments.

How the Bouquet Replacement Process Works

1. 01 Contact our support team Send an email to uk@myglobalflowers.co.uk within 24 hours of delivery. Please include your order number, a brief description of the issue, and a clear photo of the delivered bouquet or product.
2. 02 We review your request Our team looks at the order details, delivery information, customer feedback, and any supporting materials, including the photo provided.
3. 03 We confirm the available solution Depending on the circumstances and our current Terms & Conditions, we may offer a replacement bouquet, redelivery, or another appropriate resolution.
4. 04 We arrange the resolution If a replacement or redelivery is approved, we will arrange this using the confirmed delivery details. In some cases, we may need to reach out to the sender or recipient to agree on the most suitable delivery option.

Refunds and Other Resolution Options

If you would prefer not to receive a replacement, we will review your order and advise you on what resolution may be available under our current Terms & Conditions.

If a refund is approved, MyGlobalFlowers may ask you to complete a refund form and send it to uk@myglobalflowers.co.uk. Approved refunds are processed in accordance with our current Terms & Conditions. The time for the refunded amount to appear on the original payment method may vary depending on the issuing bank or payment provider.

How to Return a Product

To request a return, please contact our support team by phone or email:

Our team will answer your questions and, if needed, send you an application form for returning the goods.

FAQ About Returns and Bouquet Replacements