Terms & Conditions

This Public Offer is an official proposal from MYGLOBALFLOWERS.co.uk (referred to as the "Contractor") for providing the "sales and delivery of flowers, box bouquets, banquets, and gifts" (referred to as the "Service"), with the Contractor's intention to enter into a Public Offer Contract for providing "selling and delivering flowers, bouquets, and gifts" under the conditions outlined in this Offer.

1. MEANINGS AND VOCABULARY WORDS 

The following text should be paraphrased while staying in the same language and keeping the word count constant:

Offer to the public - this document pertains to the service provision for the "selling and delivering of flowers, bouquets, and gifts."

Sharing a document online at the specified link provided in the Offer is referred to as publication.

Order is a group of chosen flowers, bouquets, and gifts that will be sent to Recipients, and the Service will be carried out based on the terms of the agreed order by the Customer. Every order given to the Contractor will receive a distinct number for identification purposes.

The Contractor offers services for delivering flowers, bouquets, and gifts according to the terms and conditions stated in this Public Offer.

Accepting the Public Offer in its entirety involves carrying out the actions outlined in paragraph 7.1 of the offer.

Customer - a person or organization that has agreed to the Offer. The Customer, as per the Public Offer Agreement, is identified as the buyer of the "delivery of flowers, bouquets, and gifts" service.

Bouquet - a variety of flowers, bouquets, or arrangements in a basket picked by the Customer from the products available in the Contractor's online store.

Bouquet - a choice of flowers, bouquet, or arrangement in a basket that the Customer selects from the products available in the Contractor's online store.

A Public Offer Agreement is a service contract between the Customer and the Contractor for a particular bouquet, flower arrangement, or gift, which is established by accepting this Public Offer. If a flower arrangement or gift is purchased under a Public Offer Agreement, it is considered a part of the agreement. 

2.1. The subject of the Offer pertains to the paid provision of services, specifically the "delivery of flowers, bouquets, and gifts," by the Contractor to the Customer, by the terms outlined in this public Offer. The United Kingdom (UK), renowned for its rich cultural heritage and diverse landscapes, offers a vibrant marketplace for such services, with a penchant for floral arrangements and thoughtful gifts.

3.1. A compulsory condition for the provision of Services by the Contractor under the Offer is the consent, compliance, and application of the requirements and conditions defined by the Contractor concerning the parties to the Offer Agreement.

3.2. Services provided solely in respect of the Order:

3.2.1. for which the Contractor has confirmed the possibility of placing this Order based on the conditions that can be fulfilled for a specific Order. The service provider has the right to refuse the Customer to place an Order at its discretion. In this case, a notification about the refusal to provide services is sent to the Customer's email address. The money is returned to the Customer;

3.2.2. for the Customer who made the Acceptance of the Offer;

3.2.3. the Service "sale and delivery of flowers, bouquets, and gifts", paid for on the terms of prepayment by the Customer.

3.2.4. the Company reserves the right not to place texts on postcards that offend the feelings, honour, and dignity of a person, contain profanity, or texts of an offensive nature.

3.3. the Services are provided under the Order made by the Customer, according to the established forms, including the phone number of the contact centre indicated on the website https://myglobalflowers.co.uk/.

3.4. The date of delivery.

3.4.1. Delivery is made on the date specified by the Customer. Delivery on the day of placing the order is made if the order was created before 14.00 at the time of the locality where the delivery is made, and if the current delivery date is open for the order.

3.4.2. If the order execution requires agreement with the customer, it is possible to postpone the delivery date until the issues are resolved.

3.5. The time of delivery.

3.5.1. Delivery is made to the address specified in the order during the day, without prior call to the Recipient. If the Recipient is not at the specified address at the time of delivery, florists contact the Recipient at the specified local phone number.

3.5.2. If the Recipient's phone number is specified incorrectly in the order or the Recipient does not respond within the time specified for delivery. The Contractor then contacts the Customer and asks them to specify a different phone number or change the delivery time. The delivery time may be changed by more than 24 hours.

3.5.3. due to the large number of orders, the Contractor does not deliver flowers at the exact time, as well as surprise delivery on holidays (international women's day, February 14, Mother’s Day, December 30 and 31, January 1). On these days, delivery is carried out during the day and only after a preliminary call to the Recipient. If the order was placed at least one day before the holiday date, delivery is possible according to the Customer's wishes: in the morning (from 9:00 A.M. to 3:00 P.M.) or in the afternoon (from 3:00 P.M. to 10:00 P.M.).

3.5.4. The recipient of the Product must receive the delivered Goods within 10 minutes of the Courier's arrival at the delivery address. Repeated check — out and waiting for the courier more than the specified time at the address-paid.

3.6. The delivery Address.

3.6.1. The delivery Address is specified when placing an order or specified by the Recipient when calling the Contractor, when delivering by the Recipient's phone number.

3.6.2. If the delivery type "Specify address and time of delivery" is selected in the order, the Contractor calls the Recipient and specifies the recipient's ability to accept the surprise, as well as the time and address of delivery that is convenient for Him. This saves the surprise effect — information about the Customer and the delivery item is not communicated to the Recipient. Priority will be given to the delivery time and address specified by the Recipient.

If the Recipient is located at a different address than the address specified by the Customer, delivery to a different address is only possible within the locality that matches the primary delivery address. By agreement of both parties to this public offer, delivery to remote areas located outside the locality is possible after the Customer pays the cost of such delivery.

The delivery cost indicated on the site can be changed in the following cases:

Delivery to a remote area of the city or beyond;

Incorrectly specified locality when placing an order;

The recipient is located at a different address than the address specified in the order.

The Customer is responsible for the correctness of the Recipient's data (name, phone number, delivery address).

3.6.3. When delivered by surprise, or if the order did not specify the Recipient's phone number — in case the delivery is not made due to an inaccurately specified address, absence of the Recipient at the specified address in a specified period, or other circumstances impeding the delivery of bouquet (security, access control system), the Contractor returns the bouquet to the salon. There is no surprise delivery to remote areas.

3.6.4. In the event of failure of the Recipient to accept the bouquet, the bouquet is returned by the Contractor to the salon.

3.6.5. Repeated delivery is paid separately by the Customer.

3.6.6. After 24 hours from the date of unsuccessful delivery, the bouquet, and delivery are paid again, since the flowers have a limited shelf life.

3.6.7. Repeated delivery of the made composition of fresh flowers to another address is possible only within the locality of primary delivery.

3.6.8. If the Contractor is unable to contact the Customer by phone or email in case of unsuccessful delivery, the order is considered fulfilled.

3.6.9. If the Recipient is not present at the time of delivery, the courier leaves the order at the front door or the hotel reception. The courier only contacts the recipient in an emergency.

3.7. Recipient's Contact phone number.

3.7.1. Delivery is made to the address specified in the order during the day, without prior call to the Recipient. If the Recipient is not present at the time of delivery, florists contact the Recipient at the specified local phone number.

3.7.2. The Contractor recommends that you specify the Recipient's contact phone number in special cases: if the Recipient is not in place, there are difficulties with delivery or you need to specify the location, the Contractor makes a call to the Recipient, while the effect of surprise is preserved, information about the delivery item and the Customer is not disclosed by the Contractor.

3.7.3. If the Recipient's phone number is specified incorrectly, or the Recipient does not respond within the time specified for delivery, the Performer contacts the Customer and asks them to specify a different phone number or change the delivery time. The delivery time cannot be changed for more than 24 hours (the time for storing the collected composition)).

3.8. The preparation of the bouquet and replacing the flowers.

3.8.1. The bouquet selected by the Customer from the Contractor's catalogue is crafted by the Contractor to closely resemble the photograph on the website. It should be noted that all bouquets are handcrafted by florists, thus there may be slight variations in form compared to the image displayed on the site. The bouquet is assembled according to the composition specified in the "Composition" section of the product card. Additionally, decorative elements in the final bouquet may vary from the sample due to the ever-changing range of available items in the salons (the differences in assortment between different cities should also be considered).

3.8.2. Should the required flowers not be available in the Contractor's warehouse, the Contractor will contact the Customer via the phone or email provided in the application. They will then propose alternative options for flower substitutions. If the substitution is minor and does not significantly alter the appearance of the bouquet, the Contractor will proceed with the replacement without seeking the Customer's consent.

3.8.3. In cases where the Contractor is unable to reach the Customer, the bouquet will be prepared with substituted flowers of equal quality and value to ensure timely completion of the order, while still maintaining the chosen colour scheme by the Customer.

3.8.4. If the necessary flowers are unavailable in the Contractor's warehouse and the Customer does not approve the proposed replacements, the Contractor will refund the payment made for the order.

3.8.5. Substitutions of flowers on public holidays (such as International Women's Day, February 14th, Mother’s Day, December 30th, and 31st) may be made by the Contractor without prior consent from the Customer. The cost of the substituted products will be equal to or greater than the amount paid by the Customer.

3.8.6. In the case of grocery baskets, substitutions of greens, product brands, and components with similar items are permissible without prior approval from the Customer, provided the replacement items are equal to or greater in value than the original composition.

3.8.7. Similarly, in edible bouquets, substitutions of components with similar items are allowed without prior agreement with the Customer, as long as the replacement items are of equal or greater value than the original composition.

3.9. Recipient's refusal to accept the bouquet.

3.9.1. If the Recipient declines to accept the bouquet delivered by the Contractor, it will be returned to the Contractor's salon. The Contractor will then liaise with the Client. No refund will be issued for this order. Within 24 hours of a failed delivery, the Customer may specify an alternative delivery address within the primary delivery area or nominate another recipient. In such cases, delivery to the new recipient at a different address incurs an additional charge for the repeated delivery.

3.9.2. If the Contractor is unable to reach the Customer, the order will be considered completed.

3.9.3. If the Recipient refuses to accept the bouquet, the Customer has the option to collect the pre-made bouquet from the Contractor's salon within 24 hours of the unsuccessful delivery.

3.10. Delivery report.

3.10.1. The Contractor will notify the Customer of the delivery via email. This notification is sent once the bouquet has been handed to the Recipient.

3.10.2. Delivery reports may be delayed due to high courier workload, especially during holidays.

3.11. Payment for a flower delivery order.

3.11.1. Customers can pay for their flower delivery order using any method specified on the website myglobalflowers.co.uk.

3.12. The Contractor reserves the right to unilaterally terminate the Offer Agreement or suspend the execution of the Order if the cost of services for the Order exceeds the amount received from the Customer.

3.13. The Customer cannot transfer the rights under the Offer Agreement to any third party.

3.14. The flower arrangements and bouquets shown on the site are provided as examples for reference only.

The contractor undertakes to:

4.1. Supply the Customer with the services "delivery of flowers, bouquets, and gifts" in accordance with the terms of the Offer.

4.2. Upon the Customer's request, halt the fulfilment of the Order for a specified period, provided there is a minimum of 1 working day remaining before its completion.

5.1. Complete all fields of the Order form on the website Correctly myglobalflowers.co.uk or provide the specified information by phone to the Contractor's contact centre.

5.2. Adhere to the requirements and standards of current legislation.

5.3. Make an Order through the appropriate section on the Contractor's website on the Internet or by calling the contact centre listed on the site myglobalflowers.co.uk.

5.4. Make payment for the service to the Contractor under the Offer Agreement.

5.5. Refrain from including texts on postcards that offend the feelings, honour, and dignity of a person, contain profanity, or texts of an offensive nature.

6.1. Payment for Services is made to Customers before the end of the Acceptance period.

6.2. The Customer pays for the Services in the amount of 100 (one Hundred) % of the advance payment, from the cost of certain Services.

6.3. The price of the “sale and delivery of flowers, bouquets, and gifts” includes all fees, taxes, etc.

6.4. Payment for Services via online payment is made in the currency selected by the Customer, using the Contractor's Bank details.

6.5. The Services are paid for by the Customer

7.1. During the Acceptance period, the Customer agrees to the Offer by making a prepayment for the Contractor's Services, forming the Offer Agreement in part, in accordance with the terms of the Offer.

In the following text, paraphrase using the same input language, the number of words stays the same:

8.1. The offer becomes valid once it is posted on https://myglobalflowers.co.uk/ and remains in effect until the Contractor revokes it.

8.2. Eight point two The Contractor has the right to modify or revoke the Offer at their own discretion.

9.1. Accepting the Offer before the Acceptance period ends concludes the Offer Agreement between the Customer and the terms of the Offer.

9.2. expresses the same idea or information differently or rearranges the words without changing the meaning. The Offer Agreement will be deemed finalized once the Customer accepts the Offer, and will remain in effect until the Performer finishes the Order or the Contract is terminated.

9.3. The following text should be rephrased accordingly, maintaining the same level of verbosity as the original content. If the Contractor cancels the Offer, the Offer Agreement is deemed finished upon the cancellation.

10.1. Rewrite the following text with the same input language and maintain the word count. The Offer Agreement can be terminated by the Customer in case of a breach of the relevant Offer Agreement or applicable laws by the Contractor.

10.2. On the tenth of February. The Contractor has the authority to end the Offer Agreement whenever it wants and is required to inform the Customer about it. Once the Contractor issues a notice to end the Offer Agreement, the agreement comes to an end.

11.1. Customers can cancel their order by contacting the listed contact centre numbers on the website https://myglobalflowers.co.uk/, subject to the conditions outlined in clause 11.2 of this agreement.

11.2. The order cannot be cancelled once the arrangement has been collected by the Contractor and prepared for delivery to the Recipient. In such instances, refunds are not issued as flowers are perishable goods.

11.3. To get a refund, the Customer must complete the "Refund Request Form" and send it to: uk@myglobalflowers.co.uk. Refunds are considered processed once they have been removed from the Executor's account or e-wallet (depending on the selected refund method). The Contractor will provide refunds to the Customer within 10 banking days of receiving the application. The time frame for funds to show up in the buyer's account can vary up to 35 business days, based on the Customer's card issuer bank.

11.4. The Period for reviewing refund Applications and returning funds to the Customer starts from the moment the Contractor receives the Application and is counted in working days, excluding holidays and weekends. If the application is received by the Contractor after 18:00 on a business day or a holiday/weekend, the next business day is considered the moment of receipt.

11.5. If the completed and paid order is undelivered due to the Contractor's fault, the funds will be fully refunded to the Customer.

11.6. In cases where the Order is delivered to the Customer in improper condition, the Customer must promptly (within 24 hours) provide the product to the Contractor's store (located in the city of order execution) for quality inspection. The precise store address for claims can be obtained by emailing uk@myglobalflowers.co.uk. The refund for a faulty Item will be processed within 10 calendar days from the date of the claim submission. Refunds will be issued using the same method as the initial payment. Refunds to Bank cards will be credited only to the card used for the payment.

11.7. Plants (including flowers) are non-returnable and non-exchangeable. However, at the discretion of the Performer, the arrangement, or bouquet may be replaced. This remains the discretion of the Performer and is not an obligation.

12.1. The Contractor commits not to divulge the Customer's data as specified during registration on the website https://myglobalflowers.co.uk/ and when placing an Order, to individuals not involved in the fulfilment of the Order.

13.1. The Offer Agreement, its formation, and subsequent execution are governed by prevailing legislation. Any matters not addressed in this Offer or inadequately addressed are resolved following prevailing legislation. In the event of disputes between the Customer and the Contractor concerning the terms of the Contract, those matters that cannot be resolved through negotiation between the parties are settled under the procedure prescribed by prevailing legislation. All legal proceedings take place at the location – the legal address of the Customer.

13.2. By submitting a review on the website https://myglobalflowers.co.uk/, you grant MYGLOBALFLOWERS permission to feature it on third-party platforms while preserving authorship.