Delivery Terms

Getting flowers to someone across town is one thing. Getting them across a border, or into another region entirely, brings a lot more into play: local florists, regional ways of doing things, courier handovers, address formats, and whether the recipient is actually around to receive them.

This page sets out how delivery works at MyGlobalFlowers, the information we need from you to make it happen, and what tends to occur if any of those details need sorting out.

How Delivery Works

Once an order comes in, we pass it on to a florist near the recipient wherever that is possible. From there, the florist puts together the bouquet, arrangement, or gift and hands it over to a courier for the final stretch.

Who does what is fairly clear-cut:

• the florist puts the order together and checks it over before it leaves;
• the courier takes care of getting it to the recipient;
• you provide the recipient details needed to make delivery possible;
• our support team is there if anything along the way needs sorting out.

We consider a delivery complete once the order has been handed to the recipient, accepted by someone authorised to take it, left somewhere safe where that makes sense, or dealt with according to whatever local delivery rules apply.

That said, a delivery does not always mean someone hands it over right at the recipient's door. If nobody is around, the courier might leave it somewhere secure, pass it to a neighbour, leave it at reception, or take it back to the florist. Which option makes sense depends on the location, local rules, and the conditions on the day.

One thing worth flagging for international orders: a completely anonymous surprise delivery is not always possible. In some countries, local practice means the recipient needs a heads-up call before the courier arrives. When that happens, we keep it short and do not give away what is actually in the order.

Delivery Options

Same-Day Delivery

A portion of our range can be delivered the same day it is ordered, though that depends on the city, the product itself, the local florist's schedule, the recipient's address, and how early the order comes in.

You will see a cutoff time listed on the relevant product page. Checkout will also confirm exactly what is available before you finalise the order.

Next-Day Delivery

Same-day delivery is not an option everywhere. Where it is not on the table, next-day delivery may be available instead for certain products.

What is actually available comes down to the local partner, the product, and where it is heading.

Scheduled Delivery

At checkout, you can pick the date you would like the order delivered. Deliveries generally happen somewhere between 10:00 AM and 9:00 PM local time, though we are rarely able to pin down an exact hour.

If timing matters to you, drop a note in the order comments. Couriers and local florists will work with it where they can, though some areas have tighter windows depending on workload, distance, and local conditions.

International Delivery

MyGlobalFlowers covers more than 3,500 cities across 89 countries.

For anything going abroad, getting the details right matters even more. Make sure to provide:

• the recipient's full name;
• a working local phone number in international format;
• the full delivery address;
• any relevant apartment, floor, building, or access details.

If the city on the order does not actually match where the flowers need to go, expect either a delay or a change to the delivery cost.

Delivery Costs and Extra Charges

What you pay for delivery starts with the recipient's address, the delivery zone, the product, and local delivery conditions.

Remote areas, or anywhere outside our standard service zone, can come with an added delivery fee, and the final figure is only confirmed once the address is entered. A few situations bring extra charges into play:

• the address turns out to be wrong or incomplete;
• delivery has to be attempted a second time;
• the recipient is not around;
• the address falls outside our usual coverage area;
• the delivery address changes after the order has already gone through.

Perishables, bouquets and food baskets included, need handling with a bit more care. Same-day redelivery comes with an extra cost, and pushing delivery to another day can mean a new preparation or delivery fee, depending on the product and what the local florist needs to do.

What We Need from You

Clear, accurate recipient details are the single biggest thing that keeps deliveries on track. At checkout, please make sure to include:

• the recipient's full name;
• the full delivery address, with apartment, suite, floor, or office number where relevant;
• a local phone number in international format;
• any building access details the courier might need;
• delivery preferences or timing notes, if you have any.

If something important is missing, our courier, florist, or support team will try to reach you or the recipient directly. When the details cannot be pinned down, delivery gets delayed and the order may sit with the florist until things are sorted.

Product Variations and Substitutions

Product photos give you a sense of the style and overall look, but the exact bouquet can vary a bit. What flowers, greenery, packaging, or decorative touches are available depends on the location, the season, and what the florist has on hand.

When a particular flower is not available, the florist may swap in something similar without checking with you first. Whatever replaces it should be worth at least as much and should stay as close as possible to the original style, colour palette, and overall feel.

Gift baskets and add-ons work much the same way. Specific brands or items can differ from the photos, simply because availability shifts from country to country and city to city. The aim throughout is to keep the quality and value in line with what was actually ordered.

Delivery Issues

Recipient Not Available

When the recipient is not around, the courier will go with whatever option makes the most sense given the location and local rules. That might mean leaving the order somewhere safe, passing it to a neighbour, leaving it at reception, or bringing it back to the florist.

Redelivery usually comes with an extra fee and needs the recipient's availability confirmed first. In some cases, picking the order up from the florist directly is also possible.

Incorrect or Incomplete Address

If the address turns out to be wrong or incomplete, the courier or our support team will try to reach you or the recipient to nail down the correct details.

When the address still cannot be confirmed, the order goes back to the florist. Wrong or incomplete addresses can mean delays, extra fees, or a delivery that simply does not happen.

Courier Cannot Access the Building

Gates, intercoms, security desks, and other access restrictions can sometimes stop the courier reaching the recipient directly.

When that happens, the courier will usually try contacting the sender or recipient. If nobody picks up, the order heads back to the florist. Adding entry instructions to the order comments is the simplest way to avoid running into this.

Special Delivery Situations

Some delivery locations need extra detail or come with their own internal rules, hotels, hospitals, medical facilities, offices, gated buildings, and other restricted-access spots being the usual suspects.

Before sending an order to a hotel or medical facility, it is worth confirming the location actually accepts flowers, gifts, or courier deliveries in the first place.

For these deliveries, include full recipient details such as room number, department, reservation name, local phone number, or reception instructions, wherever they apply.

If the location says no, the recipient cannot be confirmed, or access is restricted, delivery can be delayed or the order sent back to the florist. Getting it re-delivered may need updated details and an extra fee.

For the full picture, take a look at our Hotel and Hospital Delivery rules.

Holidays and Peak Dates

Valentine's Day, Mother's Day, Christmas, and other major holidays put real pressure on the whole florist and courier network.

Ordering ahead of time gives you a much better shot at delivery on the date you actually want. Last-minute orders can still go through, but options tend to narrow during these busier stretches.

Some regions also work around local business hours, holidays, or a midday closure, so delivery there follows whatever the local florists and couriers have available.

Frequently Asked Questions

Related Policies

These terms cover delivery specifically. For everything else, take a look at:

• Terms and Conditions: general order terms and purchase conditions;
• Refunds: eligibility, process, and timelines;
• Privacy Policy: how we collect and use personal data;
• Contact us: support options and expected response times;
• Hotel and Hospital Delivery: extra rules for hotels, hospitals, medical facilities, and other restricted-access locations;
• Holiday Delivery: special conditions during peak dates such as Valentine's Day, Mother's Day, Christmas, and New Year.