Partner Standards

How We Maintain Quality, Consistency, and Trust

At MyGlobalFlowers, we know that outstanding flower and gift delivery depends on the quality of our partners. Each order that leaves our platform carries not only the partner's work, but also the confidence our customers have placed in us.

That is why we have established clear standards for the florists and gift vendors who join our network. These standards help us deliver consistent quality, ensure dependable service, and create a better experience for customers across our marketplace.

Our standards address the areas that matter most:

• flower freshness;
• product accuracy;
• secure packaging;
• presentation;
• dependable order fulfilment.

Our Partner Verification Process

How We Review Florists and Gift Vendors

Before any florist or gift vendor becomes an active partner on MyGlobalFlowers, they complete a thorough review process. The aim is straightforward: to confirm that each approved partner is able to meet the quality and service standards we expect on the platform.

The onboarding and verification process includes:

1. 01 Registration The business submits an application along with the required company details.
2. 02 Profile Completion The partner fills in their business profile, including operational information and product details.
3. 03 Moderation and Review Our team reviews the application, verifies that the business is prepared to fulfil orders, and confirms that core partner requirements are satisfied.
4. 04 Quality Assessment The partner is evaluated on product quality, bouquet presentation, packaging standards, and their capacity to deliver a dependable customer experience.
5. 05 Approval and Onboarding Approved partners receive onboarding guidance and are then able to begin accepting and fulfilling orders through the platform.

Quality Checklist

Each prospective partner is assessed against a quality checklist built around consistency, professionalism, and customer satisfaction. This covers:

• florist or vendor experience and relevant qualifications;
• flower freshness and overall product condition;
• bouquet composition and attention to detail;
• product accuracy for flowers, gifts, and add-on items;
• packaging quality and presentation standards;
• readiness to fulfil orders accurately and on time;
• ability to maintain clear communication and reliable service quality;
• availability of the business information and documentation required for onboarding.

Photo Submission and Review

Photo review is one of the ways we support quality control across our partner network. In a number of locations, partners submit pre-delivery photos so that our team can check the order's condition, composition, packaging, and overall presentation before it is dispatched to the recipient.

For flower orders, these images may include:

• the bouquet from the front;
• close-up details of the flowers and arrangement;
• the packaging prepared for delivery;
• the finished bouquet ready to be dispatched.

For gift items, photos help us verify product accuracy, presentation, and the condition of the packaging.

Ongoing Quality Monitoring

Approval marks the start, not the end. We monitor partner performance on a continuing basis to help uphold service standards over time.

Performance reviews may take into account:

• product consistency;
• customer feedback;
• delivery accuracy;
• delays;
• reported problems;
• refunds;
• other quality-related indicators.

Quality is not a one-time check. It is maintained through regular assessments, performance tracking, and follow-up action wherever it is needed.

Packaging Standards

How We Help Orders Arrive Fresh, Safe, and Well Presented

Packaging plays a vital role in the customer experience. Even the most beautiful bouquet or thoughtfully chosen gift can fall short if it arrives damaged, disturbed, or poorly presented.

To avoid this, MyGlobalFlowers asks partners to follow clear packaging guidelines that help safeguard flowers and gifts during transit and maintain their appearance on arrival.

Packaging Expectations

Our partners are expected to use packaging materials and methods that keep orders protected, fresh, and well presented. Depending on the product type and delivery route, this may include:

• protective wrapping to help prevent damage in transit;
• hydration materials for flowers where required;
• secure ties or support materials to help bouquets retain their shape;
• clean decorative materials such as tissue paper, paper wrap, ribbon, or branded packaging;
• appropriate packaging for gift items, sweets, toys, balloons, and extras;
• sturdy outer packaging for additional protection during delivery;
• eco-friendly packaging options wherever possible.

Delivery Packaging Standards

Each order should be packed with the delivery journey in mind. On arrival, every order should be:

• fresh, clean, and well presented;
• protected from being crushed or disturbed during transit;
• securely arranged and suitable for transport;
• appropriate for local weather and delivery conditions;
• ready to be presented as a gift on arrival.

Pre-Dispatch Order Check

Before dispatch, partners are expected to carry out a final check to confirm that everything is in order and ready for delivery.

1. 01 Check the condition of the flowers or gift items Confirm that flowers are fresh and clean, and that gift items are in good condition.
2. 02 Check that the order matches the details Verify that the bouquet, gift, or add-on items correspond to the order in style, size, composition, quantity, and product type.
3. 03 Inspect the wrapping and packaging materials Make sure the packaging is clean, secure, and suitable for delivery.
4. 04 Make sure the order is stable for transport Confirm that the bouquet or gift arrangement will hold its shape and remain secure during transit.
5. 05 Check the overall presentation Make sure the order is neat, gift-ready, and visually appealing before it is dispatched.

A delivered order should look as close as possible to how it was prepared: fresh, considered, and ready to make a lasting impression.

Issue Resolution and Partner Accountability

What Happens If Standards Are Not Met?

When an order falls short of expectations, our first concern is resolving the issue for the customer. Depending on the circumstances, this may involve:

• bouquet or product replacement;
• re-delivery where possible;
• a partial refund;
• a full refund;
• another appropriate resolution based on the specific case.

Each case is reviewed individually, taking into account the order details, customer feedback, information from the partner, and any available supporting materials.

Partner Accountability

MyGlobalFlowers takes partner accountability seriously and follows up when quality issues arise. If a problem is linked to a partner's conduct or a pattern of service failures, the response may include:

• partner feedback and additional guidance;
• a formal warning;
• corrective steps to help prevent similar problems in the future;
• additional quality checks;
• temporary restrictions on receiving new orders;
• a review of the partner's continued participation in the marketplace in cases of repeated or serious violations.

Long-Term Quality Control

Persistent issues with bouquet quality, flower freshness, substitutions, packaging, gift accuracy, or delivery performance can affect a partner's position on the platform.

Maintaining high and consistent standards over time is what it means to be a trusted MyGlobalFlowers partner.

Photo Review and Quality Assurance

Using Photos to Support Better Quality Control

Pre-delivery photo review is one of the key ways we support quality control across our partner network. In many locations, partners share photos before an order is dispatched, allowing our team to assess its condition, composition, packaging, and presentation ahead of delivery.

As our network spans many countries and local markets, photo submission practices may differ by location and partner. This type of review is not yet in place for every order or region. We are working to extend it across more locations and make photo-based quality checks a more consistent feature of our service.

What Our Quality Team Reviews

Photos submitted by partners may be used to verify:

• flower freshness and overall condition;
• bouquet shape, fullness, and balance;
• colour harmony and design consistency;
• cleanliness and finishing details;
• packaging quality and readiness for delivery;
• consistency with the ordered product;
• presentation of gifts, add-ons, and non-floral items.

Why Photo Review Matters

Flowers and gifts are deeply personal. Customers are not simply placing an order. They are sending a message, marking a meaningful occasion, and trusting that what arrives will reflect what they wanted to say.

Photo review helps make that experience more dependable. It adds an extra layer of quality assurance before an order is dispatched, supports more useful feedback for our partners, and helps us uphold consistent standards across a large and varied partner network.

Why Partner Standards Matter

A large-scale flower and gift marketplace can only succeed when customers know what to expect from every single order.

Clear, well-maintained partner standards help MyGlobalFlowers:

• maintain consistent quality across all locations;
• preserve flower freshness and the presentation of bouquets;
• improve accuracy for flowers, gifts, and add-on items;
• reduce avoidable service issues;
• set clear expectations for partners;
• build lasting customer trust in the platform.

When standards are clear and consistently upheld, everyone benefits: customers receive a better experience, partners operate within a more dependable system, and the platform grows stronger over time.

FAQ for Partners